Shipping policy
Shipping
Production time
Your item is made to order, not taken off a shelf. Production normally takes 2-5 business days before your parcel is dispatched.
Delivery times
Once dispatched, delivery usually takes:
- Europe: 5-7 business days
- Rest of the world: 10-20 business days
These are estimates from our production partner, not guarantees. During November and December, both production and delivery can take a few days longer.
Shipping costs
Shipping is calculated at checkout, based on your delivery address and what is in your basket. Adding a second item to the same order costs far less to ship than ordering it separately.
Where we ship
We ship across Europe. If your country does not appear at checkout, email us and we will see what we can do.
Customs and import charges
Orders for customers in the European Union are produced and shipped from inside the EU, so there are no customs duties or import charges. Customers outside the EU may have to pay import duties or taxes set by their own country; these are not included in our prices and are the customer's responsibility.
Tracking
You receive a tracking link by email as soon as your parcel is dispatched. If you have not received it within 7 business days of ordering, check your spam folder and then contact us.
Delivery addresses
Please check your address carefully before paying. If a parcel is returned to us because the address was wrong or incomplete, we can reship it once you cover the new shipping cost.
Questions about an order? Write to hugmypet.store@gmail.com.