Terms of service

Terms of Service

These terms apply when you buy from hugmypet.store. By placing an order you accept them.

1. Who you are buying from

HugMyPet, operating hugmypet.store.

Contact: hugmypet.store@gmail.com

[A COMPLETAR: nome comercial registado, morada e NIF]

2. Our products

Every item is personalised and made to order from the photo and details you supply. Product photographs on this site show examples; your item will carry your own design. Colours can look slightly different between screens and printed fabric.

3. The photos you upload

By uploading a photo you confirm that you own it or have permission to use it, and that it does not infringe anyone else's rights. You give us permission to use that photo for the single purpose of producing and delivering your order.

We will not produce items carrying content that is illegal, hateful, violent, sexual, or that infringes someone else's copyright or trademark. If an uploaded image falls into one of these categories, we will cancel the order and refund you in full.

4. Orders and prices

An order is accepted once we send you an order confirmation. Prices are shown in euros and include VAT where applicable. Shipping is added at checkout.

If an obvious pricing or description error appears, we may cancel the affected order and refund you in full.

5. Payment

Payment is taken at checkout through our payment providers. Production only starts once payment has cleared.

6. Delivery

Production and delivery times are set out in our Shipping Policy. They are estimates, not guarantees. Risk in the goods passes to you on delivery.

7. Returns

Personalised goods are excluded from the 14-day right of withdrawal. Your rights where an item is faulty, damaged, or not as ordered are set out in full in our Returns & Refunds policy.

8. Our liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Beyond that, our liability for any order is limited to what you paid for it.

9. Our content

The text, images, designs and layout of this site belong to HugMyPet and may not be copied or reused without permission.

10. Law

These terms are governed by Portuguese law. If you are a consumer, you keep the protection of the mandatory consumer rules of the country where you live. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform.

11. Changes

We may update these terms. The version that applies to your order is the one published when you place it.